Operations Manager Job Description

Anovia Payments (Irving, Texas), an established company, is looking to immediately hire a full-time Operations Manger.

Position Summary

The position will serve as a cross departmental resource. He/she shall promote this culture throughout the organization. The goal is to position is to work across all departments in Operations, assist in the management of the portfolio, document processes and procedures etc. Lead and manage Operations teams and initiatives to operate in an efficient and profitable manner, to constantly improve the customer experience, increase loyalty / retention and drive revenue initiatives with a focus on meeting and exceeding established goals / expectations.

This is a full-time, in-house position, based in Irving, Texas.


Responsibilities

  • Provides timely and accurate information to all customers including:

    • team members

    • sales professionals

    • customers and partners

    • finance / executive team

  • Ability to handle various assigned operations/department projects as needed

  • Understand data constructs and how to extract and organize data for analysis / reporting

  • Properly researches and addresses assigned merchant escalations

  • Boarding of new accounts across multiple processors

  • Work with processor contacts on merchant escalations

  • Implement processor changes to better support departments and drive profitability

  • Establish and achieve retention/attrition goals

  • Reports retention / attrition analysis to management in a way that can be understood and communicated to Executive Management

  • Conduct Merchant outreach, establish relationships with top merchants and retain processing merchant accounts

  • Have a working knowledge of terminals offered by each department and managing the deployment process to ensure positive cashflows

  • Experience with the payment processing platform(s) is preferred, but not required (TSYS, FirstData, Elavon, etc.)

  • Have a working knowledge of internal and external systems to ensure that processes are established and held strong on a day to day basis

  • Create and analyze month end reporting in order to draw conclusions and better manage departments on a go forward basis

  • Knowledge / management of merchant leasing programs

  • Handle support escalations from merchants and processors to better service customers and find resolution in escalated scenarios

 

Key Qualifications

  • Strong customer service skills and an ability to establish effective working relationships in a diverse environment

  • Solutions and result oriented

  • Organized and able to prioritize tasks in a dynamic environment

  • Availability and willingness to perform duties during extended/off hours

 

Education and experience

  • Relevant bachelor’s degree, preferred

  • Prior proven leadership experience in fast paced customer focused environment

  • Good data analytics preparation and analysis

  • Understanding of new and relevant CS/TS and Retention techniques

  • 5+ years in the financial services/payments industry

 

Information

  • Based in Dallas, Texas

  • Full Time, Monday-Friday


Note: Successful applicants must submit to a pre-employment background check and drug screen

Please send resume with cover letter and salary requirements to HR@TrustCommerce.com.