Operations Specialist Job Description

Anovia Payments (Irving, Texas), an established company, is looking to immediately hire a full-time Operations Specialist. 

Position Summary

The Operations Specialist is a cross functional position and is responsible for data entry, equipment deployment, new accounts processing, account maintenance, and monthly billing administration. This position requires the ability to work closely with multiple Anovia departments.

 

About the company

Founded by industry experts and designed to make payment acceptance easy for merchants and partners alike, Anovia Payments delivers a better way to process payments. We have created a unique combination: carefully selected, best-in-class payments and an enthusiastic team of payment professionals who believe in creating and maintaining business relationships. We are looking for a bright, talented individual to join the Anovia Payments family as an Inside Sales Representative.

In addition to appearing as #82 on the 2017 Inc. 500 List, Anovia Payments won the 2014 ISO of the Year – Rising Star and the 2017 ISO of the Year Award from the Electronic Transactions Association (ETA), the global trade association representing the payments technology world. These awards recognize companies whose creativity and innovation is moving the payments industry forward while exhibiting high ethical standards, and successfully meeting industry challenges with demonstrated results.


Responsibilities

  • Provides timely and accurate information to all customers including:

    • Anovia team members

    • Sales professionals

    • Customers and partners

    • Finance / executive team

  • Properly researches and addresses assigned merchant escalations

  • Deployment of equipment and interaction with deployment vendors

  • Boarding of new accounts and interaction with processors as required

  • Entry and validation of account updates for customer accounts

  • Backup team member for Customer Service, Installations, and Technical Support

  • Ability to handle various assigned operations/department projects as needed

Competencies

  • Courteous/relentless customer/client focus; a consistent mentality of delivering outstanding service on every call

  • Maintaining a positive attitude and focus on being diligent to produce high quality results / outcomes

  • Effective listening skills ensuring a clear understanding of the customer issue/situation through professional questions and interaction;

  • Fostering positive customer relations through win-win solutions

  • Efficient call resolution in a professional yet swift manner using utilizing good judgment

  • Teamwork orientation; willing to help for the benefit of the team and company; partners with the all teams to consistently meet and exceed expectations

  • Excellent time management; keeping after-call work to a minimum and maximizing availability to meet customer call volume demands; handling inquiries from multiple sources simultaneously

  • Provides timely feedback to the Company regarding service failures or customer concerns

  • Clear and concise communication proficiency supporting the ability to communicate at multiple levels within the company

  • Technical capacity – desire and ability to learn and leverage knowledge

Key Attributes

  • Interpersonal Skills - maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things, able to collaborate with others to achieve personal and team objectives and goals

  • Planning/organizing - prioritizes and plans work activities, uses time efficiently and develops realistic expectations

  • Problem solving - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

  • Oral communication - speaks clearly and persuasively in positive or negative situations, demonstrates composure and confidence in individual and group settings

  • Written Communication - edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information

  • Quality control - demonstrates accuracy and thoroughness and monitors own work to ensure quality

  • Adaptability - adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events

  • Dependability - is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Required Education and Experience

  • Customer service and/or Technical Support experience

  • Computer experience with MS Office/data entry with an emphasis in Excel

  • Phone system experience

  • High School graduate with some college preferable

  • 1-3 years of electronic payment industry experience is preferred, but not required

  • Experience with the TSYS processing platform is preferred, but not required

  • Familiarity with AP and AR


Note: Successful applicants must submit to a pre-employment background check and drug screen

Please send resume with cover letter and salary requirements to HR@TrustCommerce.com.