Operations Specialist Job Description
Anovia Payments (Irving, Texas), an established company, is looking to immediately hire a full-time Operations Specialist.
The Operations Specialist is a cross functional position and is responsible for data entry, equipment deployment, new accounts processing, account maintenance, and monthly billing administration. This position requires the ability to work closely with multiple Anovia departments.
About the company
Founded by industry experts and designed to make payment acceptance easy for merchants and partners alike, Anovia Payments delivers a better way to process payments. We have created a unique combination: carefully selected, best-in-class payments and an enthusiastic team of payment professionals who believe in creating and maintaining business relationships. We are looking for a bright, talented individual to join the Anovia Payments family as an Inside Sales Representative.
In addition to appearing as #82 on the 2017 Inc. 500 List, Anovia Payments won the 2014 ISO of the Year – Rising Star and the 2017 ISO of the Year Award from the Electronic Transactions Association (ETA), the global trade association representing the payments technology world. These awards recognize companies whose creativity and innovation is moving the payments industry forward while exhibiting high ethical standards, and successfully meeting industry challenges with demonstrated results.
Provides timely and accurate information to all customers including:
Anovia team members
Customers and partners
Finance / executive team
Properly researches and addresses assigned merchant escalations
Deployment of equipment and interaction with deployment vendors
Boarding of new accounts and interaction with processors as required
Entry and validation of account updates for customer accounts
Backup team member for Customer Service, Installations, and Technical Support
Ability to handle various assigned operations/department projects as needed
Courteous/relentless customer/client focus; a consistent mentality of delivering outstanding service on every call
Maintaining a positive attitude and focus on being diligent to produce high quality results / outcomes
Effective listening skills ensuring a clear understanding of the customer issue/situation through professional questions and interaction;
Fostering positive customer relations through win-win solutions
Efficient call resolution in a professional yet swift manner using utilizing good judgment
Teamwork orientation; willing to help for the benefit of the team and company; partners with the all teams to consistently meet and exceed expectations
Excellent time management; keeping after-call work to a minimum and maximizing availability to meet customer call volume demands; handling inquiries from multiple sources simultaneously
Provides timely feedback to the Company regarding service failures or customer concerns
Clear and concise communication proficiency supporting the ability to communicate at multiple levels within the company
Technical capacity – desire and ability to learn and leverage knowledge
Interpersonal Skills - maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things, able to collaborate with others to achieve personal and team objectives and goals
Planning/organizing - prioritizes and plans work activities, uses time efficiently and develops realistic expectations
Problem solving - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Oral communication - speaks clearly and persuasively in positive or negative situations, demonstrates composure and confidence in individual and group settings
Written Communication - edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information
Quality control - demonstrates accuracy and thoroughness and monitors own work to ensure quality
Adaptability - adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events
Dependability - is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Required Education and Experience
Customer service and/or Technical Support experience
Computer experience with MS Office/data entry with an emphasis in Excel
Phone system experience
High School graduate with some college preferable
1-3 years of electronic payment industry experience is preferred, but not required
Experience with the TSYS processing platform is preferred, but not required
Familiarity with AP and AR
Note: Successful applicants must submit to a pre-employment background check and drug screen
Please send resume with cover letter and salary requirements to HR@TrustCommerce.com.